Standard Terms and Conditions of use Zrali
Standard Terms and Conditions (T&Cs) for orders placed online at www.zrali.com We would like to familiarise you below with our standard terms and conditions, which govern how we process and settle your purchases.
The offers on our website www.zrali.com are directed exclusively at consumers who conclude the purchase for a purpose that cannot be attributed to their commercial or professional activity.
The www.zrali.com website offers "Zrali merchandise".
Zrali merchandise is all merchandise that we offer on www.zrali.com unless we advise that it is Zrali partner merchandise.
1. Formation of contract and delivery of merchandise
1.1 By placing an order you confirm to purchase for private purposes exclusively.
1.2 For orders placed online at www.zrali.com , we enter into German, French or English language contracts only. You can choose your preferred language by using the language selector in the header of the website.
1.3 By clicking on "Buy now", you are placing a binding order for the items in your shopping cart. Once you have submitted your order, we will immediately send you an e-mail and SMS confirmation of your order. A binding contract is formed when you receive the order confirmation from us.
1.4 You consent to the assignment of the seller's claims for payment of the purchase price to third parties, Monetbil, Paypal, Blockonomics and skrill.
1.5 Please note that, by way of exception, we are under no obligation to deliver your order if our suppliers fail to deliver stock correctly or on time, despite us having followed proper ordering practice at our end (matching purchase transaction. For this exception to apply, we must not be legally responsible for the merchandise being unavailable, and we must have notified you of the situation without undue delay. In addition, we must not have assumed a procurement risk in relation to the ordered merchandise. If merchandise is unavailable, we will refund any payments made by you without undue delay.
1.6 We do not assume the risk of having to procure ordered merchandise elsewhere (procurement risk). This applies also to orders for generic goods (where only the type and features of the goods are described). We are obliged only to make deliveries from our available stock and from the stock we have ordered from our suppliers. We deliver within Cameroon, France and Germany. Where time periods are expressed in working days, we understand working days to mean all of the days between Monday and Friday inclusive, but not public holidays.
1.7 We inform you about the delivery time on each product detail page as well as before you place an order.
2. Prices and shipping costs
2.1 The prices set out in the offer as at the date on which the order is placed shall apply. The stated prices are final prices (totals), in other words they include Cameroon, France and German value added tax at the applicable statutory rate. The merchandise remains our property as the case may be, until full payment of the purchase price.
2.2 We assume the costs of shipping, except for express deliveries.
3. Payment
3.1 We generally accept the following payment methods: credit card, Mobile Money (MTN, Orange and Express Union) Bitcoin and payment through PayPal. We reserve the right not to accept certain payment methods for a given order and to refer to other payment methods. You are responsible for any costs associated with money transactions.
3.2 In the case of credit card purchases, your card will be charged when we ship your order.
4. Promotional vouchers and their redemption
4.1 Promotional vouchers are vouchers that cannot be purchased, but are given out during advertising campaigns and are valid for a certain period of time.
4.2 Promotional vouchers can be redeemed once only in connection with an order, and only within the specified period. Certain brands may be excluded from the promotion. Promotional vouchers may not be used to purchase gift vouchers. Please note that a minimum order value may apply to the use of promotional vouchers.
4.3 The value of the merchandise must equal or exceed the value of the promotional voucher. If the voucher does not cover the value of the merchandise, the difference can be paid using any of the accepted payment methods. The value of promotional vouchers will not be paid out in cash, nor will it accrue interest. Promotional vouchers will not be refunded if all or some of the merchandise is returned.
4.4 Promotional vouchers can only be redeemed before the ordering process is complete. It is not possible to apply vouchers retrospectively. Promotional vouchers may not be transferred to third parties. Unless we have agreed otherwise, it is not possible to combine multiple promotional vouchers.
4.5 If you used a promotional voucher when making your purchase and, as a result of revocation by you, the total value of your order is less than or equal to the value of the promotional voucher, we reserve the right to charge you the original price for the merchandise you retain.
5. Statutory right of revocation/return
Statutory right of revocation in respect of Zrali merchandise. When you purchase Zrali merchandise you have a statutory right of revocation:
The first thing you should know is that if you decide to return merchandise, you can use the return shipping label enclosed with your order, or it can also be printed out from your customer account page. If you do not have access to a printer, you encounter problems downloading the return shipping label or you require a new return shipping label, you can contact Customer Care to request one (contact details below).
Please help us to avoid unnecessary costs by always using the return shipping label when returning merchandise.
6. Information regarding the right of revocation:
You have the right to revoke this contract within 5 working days without giving any reasons. The period of revocation is 5 working days from the day on which you, or a third party designated by you (but who is not the carrier), took possession of the last item of merchandise.
In order to exercise your right of revocation you must notify us (Contact Us , Tel: +237 6 7788 1688/ +49 152 194 38025, e-mail: [email protected] ) of your decision to revoke the contract by sending us an unequivocal declaration (e.g. an e-mail). If you wish, you may use the attached revocation form, but there is no requirement to do so.
You may also complete and submit the revocation form or other unequivocal declaration online through the contact form on our website. If you submit your notice of revocation online, we will send you a confirmation of receipt without undue delay (e.g. by e-mail). You will be deemed to have complied with the revocation period if you send your notice of revocation before such period expires.
7. Consequences of revocation
If you revoke this contract, we are required to refund all payments we received from you, including delivery costs (except any additional costs incurred as a result of you choosing a delivery method other than the lowest-cost standard delivery offered by us), without undue delay and at least within 14 days from the day on which we received your notice of revocation of this contract. Refunds will be processed using the same method of payment which you used for the original transaction, unless expressly agreed otherwise with you. We will not charge you any fees for the refund. We may hold off completing your refund until we have received the merchandise back, or you have supplied us with proof that you have returned the merchandise, whichever occurs earlier.
You are obliged to return or hand over all merchandise to us without undue delay, but at least within 5 working days from the day on which you gave us your notice of revocation of this contract.
The above requirement is deemed satisfied if you return the goods before expiry of the 5 working day period. We will assume the return shipping costs, provided you use the return shipping label provided by us for shipment from the country in which delivery was made to you, otherwise you will be required to pay the return shipping costs. You are only obliged to cover any depreciation in the value of merchandise if the depreciation is attributable to your improper handling of the merchandise when examining its condition, properties and function.
8. Revocation form
(If you wish to revoke the contract, please complete this form and return it to us) e-mail: [email protected]:
I/we (*) hereby revoke the contract concluded by me/us (*) to purchase the following merchandise (*)/:
— ordered on (*)/received on (*)
— name of customer(s)
— address of customer(s)
— date
(*) Delete where applicable
The right of cancellation expires prematurely for contracts subject to sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons.
End of notice
The offers made available at www.zrali.com can be used by persons of at least 18 years of age.
Each customer is only entitled to have one customer account with Zrali at any time. We reserve the right to delete multiple registrations.
These T&Cs can be viewed Terms and Conditions of use . You can also print or save this document by selecting the usual commands in your web browser (usually File -> Save as).
You can also easily archive your order details by either downloading the T&Cs and using the appropriate commands in your browser to save the order summary appearing on the last page of the online shop ordering process, or by waiting to receive the automatic order confirmation which we also send to your nominated e-mail address upon completion of your order. The order confirmation e-mail includes your order details and our T&Cs and can be easily printed out or saved with your e-mail programme.
Kind regards,
Zrali
Registered with the Local Court of Limbe Cameroon, CMXXXXXX
Last updated: 10.06.2021