Return & Refund Policy for Zrali Online Shop
At Zrali Online Shop, customer satisfaction is our priority. We aim to ensure that your shopping experience is smooth and enjoyable. However, if you are not completely satisfied with your purchase, you may take advantage of our Return & Refund Policy as outlined below:
Zrali sells shoes, handbags, and accessories online. For any inquiries, contact us via email at support@zrali.com or Tel./WhatsApp: +237671360852.
1. Eligibility for Returns
- Products can be returned within five (5) working days from the date of delivery.
- To be eligible for a return, the product must meet the following criteria:
- Be in clean and good condition, free from any signs of wear, damage, or alteration.
- Be returned in its original packaging, including tags, labels, and any accessories that came with the product.
2. Non-Returnable Items
Certain items are excluded from our return policy, including but not limited to:
- Items marked as final sale or non-refundable at the time of purchase.
- Personalized or custom-made items.
- Undergarments, socks, or other intimate wear.
- Products that have been used, damaged, or altered after delivery.
3. Return Process
To initiate a return, follow these steps:
- Contact Customer Support:
- Reach out to our customer service team within the return period via email at support@zrali.com or call/WhatsApp us at +237671360852.
- Provide Details:
- Share your order number, a brief explanation for the return, and pictures of the item if applicable.
- Receive Return Authorization:
- Our team will assess your request and provide you with a Return Authorization Code and instructions for returning the product.
- Ship the Item:
- Return the product to the address provided by our team. Note that shipping costs for returning items are the responsibility of the customer unless the product is defective or damaged.
4. Refund Options
Once the returned item is received and inspected, you may choose one of the following refund options:
- Refund to Original Payment Method: A full refund will be processed back to your original payment method within 7-10 business days after the return is approved.
- Voucher Code: You may opt to receive a voucher code of the same value, which can be used to shop for another product on Zrali Online Shop. Voucher codes are valid for 90 days from the date of issuance.
5. Damaged or Defective Items
- If you receive a damaged or defective item, contact our customer service team immediately within 48 hours of delivery.
- Provide clear pictures of the damaged product and its packaging.
- In such cases, Zrali Online Shop will cover the cost of return shipping, and you may request a full refund, replacement, or a voucher code.
6. Important Notes
- Returns that do not meet the above criteria may be rejected, and the product will be sent back to the customer at their expense.
- Zrali Online Shop is not responsible for returned items lost in transit. We recommend using a trackable shipping service.
- Refund processing times may vary based on your payment method and bank policies.
For any additional questions or concerns, feel free to reach out to our support team via email or phone. Thank you for shopping with Zrali Online Shop—we appreciate your trust in us and look forward to serving you better!